Support
A full range of technical support and services
Service Hotline
400-181-0512 (Mainland China)
Time:09:00-18:00 (Beijing time) every day, 7 days per week, all year round
Technical Support
Experienced technical engineers will provide online instant Q&A and remote trouble shooting services for global customers.
Field Service
IGEN-Tech will provide customers field services for installation supervision and commissioning. (Notice: Oversea field service is a paid service. )
Customer Training
IGEN-Tech will provide product training for our partners and end-users, including product installation, system application (software and hardware), Q&A, and others subjected to specific requirement.
Warranty
Within warranty period, we provide free maintenance service to solve all non-artificial quality problems if the product is under normal usage circumstance. If the product exceeds warranty period,we deal with cases by referring to 《IGEN Warranty Terms》.
Online Consultation
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Hardware
Software